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Roshtein - Forum
Rapkap

Strange Casino Intense

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Hello,

i tried the new casino rosh I promoting. Casino intense. Read the rules and conditions, startet playing with bonus. The first 2 bonus offers i lost quite fast. Third deposit 200+200. it is a non sticky bonus. I lost the „real“ money and startet wagering. 
after a few good wins I  went up to about 3500€.

problem was I couldn’t see the wager bar. When I asked the support. The told me everything is fine. When I am done with the wager (60x bonus) the money will be in the cash balance.

i played further. I finished the 12k wager but the money wasn’t in my cash balance.

i asked support again. Then they told me there is a technical issue with my account.

Suddenly a wager bar appears at my account. I had 3.4 k in my balance and had to wager 24k.

took screenshots of that problem. Asked the livesupport again. He had to talk to his manager. After 2 days they told me they are very sorry but I have to wager again.

was quite pissed but ok. Startet again to wager and was successful again.

now 1.2 k is in my cashbalance and the rest Is bonus money. 
i read the rules again and again. There is nothing about a max cashout or something.

send again an email to the support.

hope they will fix it this time. Otherwise ROSHTEIN has to handle that problem 😅
 

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They should have access to a play-by-play of all the actions you took since you registered and started playing.  That should show them that the wager was completed.  Shouldn't matter if a bar is present or not?

  • Haha 1

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Thanks for the respond. i did that. I haven’t done anything wrong.

the best thing is still to come. It took them 2 weeks to give me a respond because of my problem.

today I got the respond.

i have still money left in my bonus balance because I have to wager all 3 deposit bonuses I have got. 
so I have to wager 500 x 60. 
there is no such rule in their terms and conditions. I read them about 10 times meanwhile I had to wait for them to respond. 
even the support guy tells me he never seen such a rule and he don’t know why They won’t give me the money. Especially because there are people who withdraw 50-100k €..

this isn’t a problem

my last hope is that maybe rosh or some of the other moderators could help me.

never had such a huge problem with a casino

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17 minutes ago, Rapkap said:

Thanks for the respond. i did that. I haven’t done anything wrong.

the best thing is still to come. It took them 2 weeks to give me a respond because of my problem.

today I got the respond.

i have still money left in my bonus balance because I have to wager all 3 deposit bonuses I have got. 
so I have to wager 500 x 60. 
there is no such rule in their terms and conditions. I read them about 10 times meanwhile I had to wait for them to respond. 
even the support guy tells me he never seen such a rule and he don’t know why They won’t give me the money. Especially because there are people who withdraw 50-100k €..

this isn’t a problem

my last hope is that maybe rosh or some of the other moderators could help me.

never had such a huge problem with a casino 

 

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Ok this all seems very weird and unusual on the casino's part so I will forward this to Roshtein and ensure he chases them up on it. Don't play any further on the casino for now until we can resolve it.

  • Thanks 1

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Hey storyx, thank you very much for your help man..

hope you guys can solve that problem. 
never seen such a scam thing in a online casino. 
for further information you can contact me anytime here or wisper me on Twitch

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Short update.. still waiting for a respond.. the support guy told me that I will receive a mail from the financial Team.. that’s one week ago..

hope ROSHTEIN can fix that stupid problem with the casino..

otherwise it’s a very big scam and no one should ever play there

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Wow..it seems like they have very much to do 😅 it took them 2 weeks to respond to me..thought it would be much faster if ROSHTEIN contact them

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26 minutes ago, Rapkap said:

Wow..it seems like they have very much to do 😅 it took them 2 weeks to respond to me..thought it would be much faster if ROSHTEIN contact them

Seems like they're not in any hurry to do anything. I will keep you as updated as I can.

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From my understanding Support had been in contact with him and he is aware that he can withdraw what he has in his cash balance but hasn't yet and he hasn't been back since 30th July

That's the response, I don't think this is the response you were looking for, but I would suggest just withdrawing that and closing the account since it seems nothing more than this can be done.

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That’s so stupid. I know that this is the answer from them. They told me this before. But they have no answer why they don’t give me the money I played for.  I have 1.2 k in my cash balance and 1.8 k in bonus. No one can tell me why this is like that. Such a scam casino. Haven’t done anything wrong. 
Did a normal wager and now that. 
Wow. 
hope rosh will remove that casino from his list. 
 

no one should play there. Never
thanks for trying

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27 minutes ago, Rapkap said:

That’s so stupid. I know that this is the answer from them. They told me this before. But they have no answer why they don’t give me the money I played for.  I have 1.2 k in my cash balance and 1.8 k in bonus. No one can tell me why this is like that. Such a scam casino. Haven’t done anything wrong. 
Did a normal wager and now that. 
Wow. 
hope rosh will remove that casino from his list. 
 

no one should play there. Never
thanks for trying

We're still working on this one. Bear with us.

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I managed to cashout 500€. 9 days now passed and withdrawal is still pending... Funny that they advertise fast withdrawals. Seriously seems like rogue casino! 

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Waiting now the third week for my money. This is just a fucking joke with that casino. Only problems with them. 

Livechat always tells you that they will talk to the financial appartment. 

Hope rosh will just remove that casino so No one Will play there again

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