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Roshtein - Forum
Rapkap

Strange Casino Intense

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Hello,

i tried the new casino rosh I promoting. Casino intense. Read the rules and conditions, startet playing with bonus. The first 2 bonus offers i lost quite fast. Third deposit 200+200. it is a non sticky bonus. I lost the „real“ money and startet wagering. 
after a few good wins I  went up to about 3500€.

problem was I couldn’t see the wager bar. When I asked the support. The told me everything is fine. When I am done with the wager (60x bonus) the money will be in the cash balance.

i played further. I finished the 12k wager but the money wasn’t in my cash balance.

i asked support again. Then they told me there is a technical issue with my account.

Suddenly a wager bar appears at my account. I had 3.4 k in my balance and had to wager 24k.

took screenshots of that problem. Asked the livesupport again. He had to talk to his manager. After 2 days they told me they are very sorry but I have to wager again.

was quite pissed but ok. Startet again to wager and was successful again.

now 1.2 k is in my cashbalance and the rest Is bonus money. 
i read the rules again and again. There is nothing about a max cashout or something.

send again an email to the support.

hope they will fix it this time. Otherwise ROSHTEIN has to handle that problem 😅
 

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They should have access to a play-by-play of all the actions you took since you registered and started playing.  That should show them that the wager was completed.  Shouldn't matter if a bar is present or not?

  • Haha 1

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Thanks for the respond. i did that. I haven’t done anything wrong.

the best thing is still to come. It took them 2 weeks to give me a respond because of my problem.

today I got the respond.

i have still money left in my bonus balance because I have to wager all 3 deposit bonuses I have got. 
so I have to wager 500 x 60. 
there is no such rule in their terms and conditions. I read them about 10 times meanwhile I had to wait for them to respond. 
even the support guy tells me he never seen such a rule and he don’t know why They won’t give me the money. Especially because there are people who withdraw 50-100k €..

this isn’t a problem

my last hope is that maybe rosh or some of the other moderators could help me.

never had such a huge problem with a casino

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17 minutes ago, Rapkap said:

Thanks for the respond. i did that. I haven’t done anything wrong.

the best thing is still to come. It took them 2 weeks to give me a respond because of my problem.

today I got the respond.

i have still money left in my bonus balance because I have to wager all 3 deposit bonuses I have got. 
so I have to wager 500 x 60. 
there is no such rule in their terms and conditions. I read them about 10 times meanwhile I had to wait for them to respond. 
even the support guy tells me he never seen such a rule and he don’t know why They won’t give me the money. Especially because there are people who withdraw 50-100k €..

this isn’t a problem

my last hope is that maybe rosh or some of the other moderators could help me.

never had such a huge problem with a casino 

 

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Ok this all seems very weird and unusual on the casino's part so I will forward this to Roshtein and ensure he chases them up on it. Don't play any further on the casino for now until we can resolve it.

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Hey storyx, thank you very much for your help man..

hope you guys can solve that problem. 
never seen such a scam thing in a online casino. 
for further information you can contact me anytime here or wisper me on Twitch

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