Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Roshtein - Forum

Recommended Posts

Hi guys,

maybe everyone knows this already, but maybe I'm not the only Casino Newbie here :)

I just deposited 20€ in the SlotHunter Casino since I wanted to try a Bonus Hunt like Rosh (Could watch his stream the whole day...). Just a very small one...
Unfortunately I didn't know that this was forbidden... After playing the 5 Bonusses I received, my balance was set to 0,00€

At first I thought this seems to be a technical issue, but after a small conversation with a support agent I learned that you are not allowed to do this...

To be honest this hurted a lot... It was absolutely unneccassery to delete all my money since I was still far away to wager enough...

Does anyone know why Rosh is allowed to do this? I think it is dangerous when he promotes the Bonus Hunt, and in the casinos he promotes on the Website this is not allowed... This felt just wrong. It was only 20€, but still I lost a lot of trust in casinos ( maybe you should always be suspicious?)

So if anyone is new and wants to try this: don't choose SlotHunter...

Adam 03:41:12 pm  
 
 
Hello. How may I help you?
 
 
 
 
 
  Marco Simonis 03:41:27 pm  
 
 
Hi,

sorry, I just used the contact form before I recognised the LiveChat.
I just played some slots and won 5 bonusses. I decided to collect them and open them all together.
When I opened them I won something but my balance didn't change.
I played Razor Shark(won 7,92€), Lost Relics, Book of Dead, Legacy of Dead and Midas Golden Touch.
Could you please check this and solve the problem?

It would be nice if I could continue playing.
 
 
 
 
 
  Adam 03:49:20 pm  
 
 
Sorry, but as i see you have resorted to bonus hunt, kept collecting bonus and delaying bets with several games without closing them, sorry, but that is violation of our T&C, the bets are lost as well as bonuses. Please note that you cannot collect bonuses in different games and delay bets, you must play only one game at a time and play any in-game bonus right away, without delaying it
 
 
 
 
 
  Marco Simonis 03:51:55 pm  
 
 
yes I wanted to try a bonus hunt as I have seen it on twitch channels like Roshtein. Since he also uses this casino I didn't know that it is a violation against the T&C. So how could I get back the money now?
so i won't do this again, but in the german version "Allgemeine Geschäftsbedingungen" it doesn't say that this would be forbidden... So please don't tell me that you want to say that all my balance was deleted because I didn't open the bonusses right away... To be honest this doesn't feel right...
 
 
 
 
 
  Adam 03:56:12 pm  
 
 
Sorry, but due to violation it was lost, sorry
elaying any game round in any game including free spins features and bonus features, saving them for later when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is strictly prohibited. Players doing so automatically agree to have their bonus and associated winnings declared void.
https://www.slothunter.com/bonus-terms-and-conditions
 
 
 
 
 
  Marco Simonis 03:58:19 pm  
 
 
okey... sorry I get it now. I read some articles... didn't want to violate anything ;) Is there anything you could give me as a goodwill... since I really like this casino... and to be honest this feels really hard since I didn't know
 
 
 
 
 
  Adam 04:02:11 pm  
 
 
Sadly so far i am unable to add anything so far :(
 
 
 
 
 
  Marco Simonis 04:03:50 pm  
 
 
So you just deleted all my money including my first pay? Is this even legal? But okey, guess I have to accept it and look out for another casino... that's very sad and disappointing...
How could I give a good review for this casino anywhere in the internet? The design is great, but if you delete the balance when you do the bonus hunt which is promoted by someone who is doing a bonus hunt in this casino without being punished it feels very very bad...
 
 
 
 
 
  Adam 04:05:32 pm  
 
 
Sorry, but as you have violated the terms, and as i have provided you with the proof, there is nothing illegal or unfair
 
 
 
 
 
  Marco Simonis 04:10:03 pm  
 
 
okey, not illegal, but if you are honest, deep in your heart you know that it is unfair. So my wife was right that I will be scammed :D okey,lesson learned. Goodbye... thanks for your time, have a nice weekend and please try to put yourselfin my position. Then you will see that this was a very hard decision... and in the end you also loose money, since I would have spent more money here and the bonus was also still far away... Okey goodbye. Tomorrow I will login again and I hope that you changed your mind and redid the deletion...
 
 
 
 
 
  Adam 04:12:20 pm  
 
 
I do understand you, but sadly there is nothing i can do in this situation :(
 
 
 
 
 
  Marco Simonis 04:12:31 pm  
 
 
okey goodbye
 
 
 
 
 
 
 
You archived the chat
04:12:36 pm

 

 

Greetings,

Marco

 

Share this post


Link to post
Share on other sites

It's not uncommon that it's against the T & A. I think Roshtein has been very clear about this in his streams as well, and always tell people to read the rules. ( Sometimes he is allowed to do it even though it's against T&A because he is a affiliate, I believe)

Share this post


Link to post
Share on other sites

Rosh is always saying that his terms are different to everyone elses and you should check with the casino before doing bonus hunts. He gets better and more flexible terms because he sends a lot of customers to the casinos. A lot of casinos will not allow normal players to do bonus hunts.

Share this post


Link to post
Share on other sites
Posted (edited)

Yeah this could be... I just wanted to sensitize people for this who maybe don't know this like myself. 
I don't want to blame Rosh for that...
I never heard Rosh talk about this. But I'm following him just for a few weeks...
So maybe I'm not the only one and I can warn people not to try the same as Rosh does in this casino.
I think there are some people who don't know that this is not allowed.

So in the end I think why it isn't enough for some casinos to earn from the normal "loose" ratio in the casino games... why do they have to earn money from people who 
accidentally violate regulations which aren't used beneficial for the players... They loose me as a player and with that my further payments... 

I thought they wanted to bait people with the bonus of 100%. And I agreed on that because to be honest my main focus isn't to become rich by playing slots...
I just want to have a good time and if I loose all of my money that's absolutely okey for me. But by deleting my balance just because I did a bonus hunt which doesn't help me at all, they sabotaged both of us...

But at least I know now how great the other casino which I used till now. I never had problems there.


Greetings

Marco

Edited by Wolvindorp

Share this post


Link to post
Share on other sites

Got the very same issue on n1 casino even though their T&C don't state that delaying games is forbidden. Best thing is to not gamble at all. Took me a while to understand that but came to realize casinos don't want to give you benefits they give to streamers like Rosh unless you want to make it a business.

Share this post


Link to post
Share on other sites

Oh pants.  Looks like I might have fallen into this trap.  Today I deposited £20 as a first timer and got a £20 bonus.  As this was my first time trying this, I bet low, but early into the wager I had a fullscreen on a low bet on Book of Dead and won nearly £700.  I wagered through this money and when I got to the free spins I closed the games.  I ended up with 15 different slots set up for bonus spins.  By the time I completed the wager 100% I had £289 left.  I opened up the bonuses I had won and that ramped up to £1300.

 

The money wasn't deleted and it switched to a cash balance so I withdrew £1200.  Still waiting for the money in my account so I'm hoping I will be OK.  This was on Dream Vegas casino as I'm UK we are a bit restricted.  I did check the T&C but it just said I had to work through the wager.  Fingers crossed!

Share this post


Link to post
Share on other sites

Just checked the T&C where I won my winnings.  Looks like I'm going to be in the same boat.  Oh well, I did have a great time playing though!  Lesson learned and I only lost £20 :D

Share this post


Link to post
Share on other sites

I just did the same thing on Bet Victor as a test.  Smaller win, and I saved the bonuses and played them after.  Hit withdrawl and the money was in my account in 30 minutes.  I think the GB gambling commission would be interested in the comparison should the Maltese Casino choose to deny payment.  After all, if the casino cannot create the technology to prevent switching slots when a freespin is due then that should be their responsibility, not the player.  If you were in a real casino, is there a rule against playing multiple slots at the same time?

Share this post


Link to post
Share on other sites

Anyway, just to close this off.  I had an email from Dream Vegas this morning.  They banned me for "State Abuse" which was incorrect, as it was actually "Delayed Winnings" from shutting down slots that just won freespins.  I have accepted they won't pay me the £1200, but to be fair to me, I had already wagered through the 100% before I opened the bonus slots (my closing balance converted from bonus to cash was £292 before I started opening the bonuses). I was hoping they would honor the remaining £292 but I get where they are coming from.

The only thing I appealed against was the ban from their network of casinos.  I showed them what I did and even listed out the slots with the bonuses, how much the bets were and what I won from them (i know they have this but I wanted to show them I wasn't intentionally trying to abuse the system).

Lesson learned - read the T&Cs - every time - at every casino you plan to use.

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...