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Roshtein - Forum

Horus Casino kind of scams me Pls Rosh, read this maybe? <3

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I don't have a twitch account, I'm a long time lurker, using twitch like classic TV without ever interacting - but I found that special bonus offer compelling.

So I really need to vent my anger here. I used Roshteins Bonus for Horus - so far so good.
I deposited 100 Euro, got 200 Bonus, all nice.

Then, before playing even one spin, I was very disciplined and FIRST read the Bonus Terms an Conditions on their site. Those Terms made clear, that I had to memorize about like 100 slots, that I could not be playing on with bonus money. No automated warning or nothing.

So I decided that this would be no fun at all to play with constantfear of playing on a slot i cant play bonus money on. I wrote to support that this was not acceptable to me and I would forfeit the bonus . They THEN told me, that for Roshteins Bonus there were DIFFERENT Terms and Conditions. That looked very strange to me, as I could not have known that.
All of that killed the fun so I just told them to terminate my 1 day old account on which I never played any spin.

They told me they need to take 10% of my money then.
I told them that was okay, although I found it not really nice.

They NOW tell me, I stil need to verify my account with all my private Data, like PAssport Copies and everything. I know casinos do that occasionally before allowing withdrawal, but I dont want to withdraw any winnings, I didnt use their service and they even take 10% for nothing. So why should I be forced to verify if I close my account for not being able to accept the Terms and conditions ?

I will tell them to just take all of my money and close my account then, and no, I will not even use the money to play. That was the worst casino experience ever (its only my third ever casino so maybe I was just naive or lucky so far).

So Rosh, if there is any chance, you can get them to just close my account and maybe even give me back part of my money, that i - agan - never used to play even a single spin - that would be awesome - but I guess u have a bit too much to do to micromanage your viewers problems like that ;)

I dont even care about the money, I wouldnt have deposited if I couldnt afford to lose it all, but it still angers me, how they treated the matter.

I dont have a twitch account, so you can oonly answer me here, if you even ever will find the time ;)

Edited by Schnypter
bad english

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Just to agree with OP, Horus should not be promoted. Their list of banned slots during bonus is insane - basically every slot Rosh spins is on the banned list.

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I had a problem with this casino too. I deposited 100 euro, received 50 euro bonus...won around 1000 euro. wanted to withdraw 900 euro, they kept their bonus of 50 euro and allowed me to withdraw 900. From the rest of 50 euro remaining on my account i won another 400 euro which i wanted to withdraw also. again i was allowed to withdraw them, just to have the surprise that both my withdrawals were cancelled by them the next day and my account was credited with 250 euro withdrawable from 1300 due to T&C of the bonus that i can't get more than 5x the bonus. So they inform you only what they want you to know...rest it's your fault for not reading T&C. But their system is wrong and i made a complain to my national authorities because they allowed me to withdraw the whole winings. i didn't receive any warning or a limit of max withdrawal possible. So they let you win...use those winings to boost their win percentage on real money that they eventually take them. 

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