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Roshtein - Forum
HighLifeRobert

I got scammed by www.casimba.com

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 Hey guys

this is my first time placing anything on a forum so i hope im doing it correct.

I Started playing slots a lot of years ago and i won and lost a lot In playing slots and live casino like most of you Guys.

anyway I have multiple accounts on a lot of casino site but i started playing Casimba casino because they offer a deposit bonus of 200%. 

Since i was already playing on Unibet i Wanted to open a new account ,  i lost all my money while wagering so i placed 20 euro in my new account and i got 60 euro.

i started playing slots because playing on live casino was not possible while playing with the bonus money i got, so i started playing and suddenly i got a high win on immortal romance, my bet was 0,30 cent and i won 454,55 so i started the long journey of the wager i had to make.

after winning i played for many hours and i managed to get my wager finished up to 90% i got another Nice win on money train and i ended up finishing my wager with a balance of 800 euro KLEEEN.

( the picture of money train was 485x in the end )

while waiting for www.casimba.com to accept my withdraws they asked for proof of adress and id card.

so i provided them with everything they needed. Then 24 hours later they send me a Message that they confiscated all the winning on my account because i had my account to be in breach of clause 6 in the promotional terms associated with the welcome offer.

i started chatting with a lady called Sara in live chat and she told me that iT is my mistake because while in the bonus i placed a bet higher then 5,0 euro on lightning roulette, this is a lie because i was not even possible to play live casino while on bonus cash. 

I play a lot on roulette but im not a high better so i know i Will never place 5 euro on a single number in roulette.

I work as a cook so im not a rich Guy and winning 700 euro is like winning a lot for me and my girl.

do you Guys know anything that i can do About this? I have read more about people that see this happen after winning a lot with a small deposit but they never got back there money. 

I never post in forums so im sorry if this is in the wrong section.

if there is Anybody that can help me i Will be glad to hear iT.

 

 

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Your best bet is to contact your local gambling authority, I don't know which country you're from so I can't point you in the right direction.

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https://www.askgamblers.com/ is what i recommend. You can put a complaint in and the casino have to reply to it as the site moderates the case and so on. Can you see your whole betting history?? If not, ask it from the casino. Make sure you have all necessary screenshots to add to the complain. The casino doesnt want bad reputation and if they are wrong im sure they will correct it. gl m8

btw that immortal hit is sweet, too bad there was no better symbols. I had the same with the best symbol :Roshd:

Edited by supermemor

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Not familiar with the site, but if they have bet histories or similar logs available, you can probably use that to see when the bets they say you made were placed. If not, at least the support should have them. 

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