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Roshtein - Forum
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Michael A

MR GREEN CASINO

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Posted (edited)
28 minutes ago, Storyx said:

Pretty sure GDPR regulations don't apply as you've given your written consent to share data with another company. I feel like the person you're dealing with doesn't understand how GDPR works or they're just fobbing you off.

Either way, once you receive evidence from them you can just forward it to AskGamblers yourself to review.

Wait till you read this. I told you they were scammers. They have zero evidence.

 

This was my post I made on AskGamblers,

"SO, these are the emails I received after Mr Green Casino said they would, "Please kindly note that we are more than happy to provide this information directly to you Michael." and "Due to GDPR regulations we are unable to provide this information directly to AskGamblers, however we are able to provide this to you if you email and request this."

This was the first email I received from Mr. Green after they told me to contact them.

"Dear Michael‍,

I hope my email finds you well and you are having a pleasant day so far.

My name is Katie‍, I would like to start by thanking you for your patience whilst awaiting my response. I am sorry to see you would like to raise a complaint due to your experience here with Mr Green‍.

I am the person responsible for launching a full investigation on behalf of our players in hope to provide a solution to your pending complaint as soon as possible. Part of my duties are to liaise we certain departments here within Mr Green‍ to reach a decision on your case to provide you.

I would like to assure you that I will try my utmost in helping you further and I will keep you informed with any information regarding your case via email. I may need to email yourself if I would require any further information to provide on your case. We have a time window of 8 weeks to provide a solution but please rest assured I will investigate your complaint as soon as possible. All complaints are handled in a clear, fair, open, transparent, timely way. Rest assured our team will update you every step of the way.

If you have any further concerns, please email me right back as I am more than happy to help you further. I am normally available Monday- Friday office hours."


I then email them saying to give me actual evidence on what I am being accused of doing and to notify AskGamblers that they had not given me any of the information they said they would on this thread.


They then email me saying this.......

"Dear Michael,

Many thanks for your patience while I looked into your complaint.

Firstly, I would like to apologise you have had the need to complain. From your recent contact I can see you are unhappy with the verification process and the confiscation of your winnings.

I have spoken to the relevant departments and I am afraid I cannot give you any further details than those which have already been explained. We have confiscated your winnings and closed the account for business reasons and failed verification, we cannot disclose any further details than this. We are within our rights from a licencing obligation and our terms and conditions in which you agreed to upon registration.

We will also not disclose any details on AskGamblers as you request, due to GDPR regulations we are obligated to abide by, as well as for your personal safety.

I understand this is not the answer you are hoping for and I am truly sorry I can advise you differently. However, this decision stands."


NOW, the 8 week investigation is done, they have given me ZERO proof, AND now it is a business decision. They use the GDRP regulations to not give me nor AskGamblers ANY proof.

First, they said they terminated my account because I breached A Prohibited Act.
Second, they said they terminated my account because of Verification Issues (Which is BS).
NOW, they said they terminated my account because of business reasons and verification.

They are being VERY shady and I need help from you, AskGamblers to assist in sorting this out. They have given me zero information or proof on what I did wrong and it is not right."

Edited by Storyx
Text colour background was weird

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Posted (edited)

So until this is actually resolved. I stick by my initial statement. 

If they prove me otherwise, I will take back all comments. BUT, the way they are accusing me with zero evidence and always changing the reasoning about my account termination, is SHADY. 

I hope Roshtein sees this or hears about it so he can second guess his affiliation with Mr Green Casino. Every other site he has promoted works fine and I haven't had much problems with them. So being affiliated with this casino really makes me second guess who to trust. 

Everyone spoke of how trusted this casino is and how they have no reason to scam me and how it must be some sort of mistake. But here I am, scammed.

Edited by Storyx
Removed rule breaking content

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41 minutes ago, Michael A said:

So until this is actually resolved. I stick by my initial statement. 

If they prove me otherwise, I will take back all comments. BUT, the way they are accusing me with zero evidence and always changing the reasoning about my account termination, is SHADY. 

I hope Roshtein sees this or hears about it so he can second guess his affiliation with Mr Green Casino. Every other site he has promoted works fine and I haven't had much problems with them. So being affiliated with this casino really makes me second guess who to trust. 

Everyone spoke of how trusted this casino is and how they have no reason to scam me and how it must be some sort of mistake. But here I am, scammed.

Once again please do not full caps about scamming - removed that comment, I don't think there is any basis that the casino is scamming you and here's why:

The casino hasn't been very forthcoming with information, but this is nothing new in the world of online casinos. This kind of thing happens all the time.

I reject the idea that the casino scammed you, in the grand scheme of things I don't think a casino owned by William Hill has any interest in your 3000 euro. Obviously something has gone wrong at some point, it would help if the casino would tell you what you had done wrong more clearly but they aren't required to disclose this information.

If this were a smaller casino licensed in some obscure country I could probably side with you a bit more on the "scam" front, but in this instance I can't fathom it. Especially since they even have a UK license which is insanely strict these days.

Roshtein is unlikely to stop dealing with a casino based on one players experiences, casinos unfortunately do have the rights to withhold winnings for any reason which is something you should be aware of when signing up to any online / landbased casino. 

Once again sorry you lost your winnings, but you got your deposits back. Perhaps stick to the casinos you have had good experiences with in the future.

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2 hours ago, Storyx said:

Once again please do not full caps about scamming - removed that comment, I don't think there is any basis that the casino is scamming you and here's why:

The casino hasn't been very forthcoming with information, but this is nothing new in the world of online casinos. This kind of thing happens all the time.

I reject the idea that the casino scammed you, in the grand scheme of things I don't think a casino owned by William Hill has any interest in your 3000 euro. Obviously something has gone wrong at some point, it would help if the casino would tell you what you had done wrong more clearly but they aren't required to disclose this information.

If this were a smaller casino licensed in some obscure country I could probably side with you a bit more on the "scam" front, but in this instance I can't fathom it. Especially since they even have a UK license which is insanely strict these days.

Roshtein is unlikely to stop dealing with a casino based on one players experiences, casinos unfortunately do have the rights to withhold winnings for any reason which is something you should be aware of when signing up to any online / landbased casino. 

Once again sorry you lost your winnings, but you got your deposits back. Perhaps stick to the casinos you have had good experiences with in the future.

I don’t care how big a casino is or how large a company is. Large or small, they could be scamming people out of money. Looking at the complaints this happens quite a bit on this casino and the customer support is terrible. You also don’t know the scale this is happening. This is a small sample size of how any people actually play on the site. So this could be happening to many people and that money adds up. 

Calling out a scam when I see it and this is it. Also, they did give me my one deposit back but that’s a sliver of what I deposited overall.

At the moment, I don’t care about the money. It’s the principle of the matter and your perspective would change if the roles were reversed. I had done nothing wrong or anything in that regard so I’m calling it a scam.

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