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Cathurs___

Divas Luck Casino

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Hello,

I signed up at Divas Luck Casino with the link from Roshtein, I claimed the 400% welcome bonus and it's been 3 days since I finished my $ 13,500 wager, I sent a request for verification of my (KYC) account, and didn't receive any email, tried contacting live support and am surprised it didn't.
Everything was clear in terms of the bonus (wager, min-max bet, max withdrawal, authorized providers) which I respected.
The withdrawal part is blocked I cannot even make a request.
If anyone has already played at this casino and has withdrawn their money after finishing their wager, please reply to this post.
I have already played at several casinos and this is the first time that I have encountered this problem.

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Hi,

I have no experience with Divas Luck Casino. So can't say much about it.

Not clear what the problem is (tried contacting live support and am surprised it didn't) but sounds like you have trouble identify yourself with ID verification or not geting answer about your verification request? Some Casinos takes a few days to go trough the verification process and some are REALLY hard to get verified on.

I had problem once with Bitkingz not accepted my Swedish driver license as valid ID and my Bank papers was texted in Swedish, so was hard for them to understand it. Support was realy nice and got it sorted out after a few days.
Another casino did not accept any background i had behind my ID card when i photographed it. Tried black/white/blue/green background, but none was accepted. Edited the image so only the whole ID card was seen, but then it was revoked because the image was edited. I gave up on that casino.

What does support say when you talk to them?

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On 8/13/2021 at 2:33 PM, Cathurs___ said:

No answer so far, i'm waiting.

 

Any update? and do you know what verification documents is needed? is just the passport okay?

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