today id like to talk to you about the pretty casino Drückglück.
after hitting 5 scatters on 5 € and 4000 € profit, i tryed to withdraw the money.
After uploading my documents for verification ive aksed some days later the customers service if any documents are missing.
Nothing was missing and i was asked to wait for another day due to the withdrawrequest was already sent to the financeteam and the info that the money should be on my bankaccount within 24 houres.
some days later i still didnt got the money. so i asked the cs again. theyve toled me to please send the missing documents.
actually i didnt recieve any email with the information to upload any other documents.
so ive sent the required document directly to the customers service in the chat.
its been a screenshot from my bank account what was missing.
after asking if this document is fine like this ive recieved the answer, that the quality of the screenshot is to bad and they cant read the text on it.
its a screenshot done with rightklick on the page - take screenshot - fullpage.... this screenshot is like higher resolution than the monitor can show XD
so ive repeated it and they toled me ok fine the money will be sent within 24 houres.
some days alter ive asked the cs about my money.
they toled me that its not in their hands now cuz i withdrawing with netteller and netteller will send me an email where i fave to reply to. the withdraw confirmation email from netteller.. never heared about it... so ive been waiting for the netteller confirmation email, in where "customers service written: i have to reply to the email from netteller that i want to recieve the money on my netteller account"
No email came. some days later again asked for the verification process and about my money.
again i got the answer that they still need required documents like written in the email. i didnt ever recieve an email...
so i again sent my documents, this time by mail, all togehter.
actually after waiting almost 3 weeks and mo email or money came ive decided to chat the customers service again.
they toled me oh theres a mistake been internally but the money now is on the way to my bank account.
two days later ive decided to take the 4 k ballance and just kill it.
a week ago a friend of mine also won on drückglück 2000€
he also had same problems with the verification.
he didnt recieve mails in where he was informed that documents are missing or other mails.
after talking to the cs he finally recieved an email.
the content of this email:
please check your uploaded documents and id card if its not in black/white color.
ive been with him when he uploaded all the documents, its the same documents he used to verify on other casinos without problems.
finally he also was waiting for at least 2 weeks to just say give a fkkk for this casino they scamm around and also than killed the ballance.
if anybody in here got the same or similar experience with drückglück please replay to this topic.
the casino got a german license and theres no way to accept a german licensed casino is scaming german customers.