its hard to belive since rosh playing on N1 most of the time but i just feel like i got ripped so hard by them...
For the context: I registered at N1 on 03.05.2020 at 18:40, did my deposit of 35€ at the same date but at 18:45. While using Rosh's bonus (The one on the main page on the stream with the 200% up to 100€ with 20 free spins and 40x wager requirement) i got 105€ added on my account which means i got a bonus of 70€. I calculated everything after asking rosh on stream if the wager is on the bonus money on N1 or the deposit. He told me its on the Bonus money so i did the calculation, not that i needed it bc it was showing on their site. So i had to wager 2,800€ because 70x40=2800. I started to play some slots and got some good and some bad outcomes.. I basically did a bonus hunt like rosh since N1 says on their website in the "Additional Terms" the following that is btw on the very bottom of the website under 3.:
3. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void. -
So since i did not have my wager requirement and the only deposit i did was the previously mentioned 35€. I was and still am pretty sure that this is absolut legit, since Rosh is also doing basically the same thing alot of times, while he streams.
I did get the bonuses on the following games and used them as soon as they were received, everything with a 0.20€ bet:
DogHouse - 0,20€ - 1,69
Rise Of Merlin - 0,20€ - 2,10
JamminJars - 0,20€ - 20,57
Money Train - 0,20€ - 51,80
Honey Rush - 0,20€ - 21,56
I did get this on the first "hunt". So since i obviously did'nt get the bonuses on first try i assume u can guess that i spend some of my money on these spins. The exact why like rosh ^^. Overall i got a total of 97,72€ trough this "bonus hunt". So i decided to go for another round with the exact same games, except for Honey Rush, since i did'nt manage to get the bonuson that one. Btw i got some good wins on "Release the Kraken" which kept me alive for a very long time but still managed to get down to 0.01€ after playing some other games simoultaneously at some point.. After reaching that i decided to open the bonuses of the following games:
DogHouse - 0,20€ - 53,80
Rise of Merlin - 0,20€ - 41,65
JamminJars - 0,20€ - 1,56
Money Train - 0,20€ - 8,86
Wich is exact 105,87+0,01€= 105,88€. So i was happy to be back at the start with 88 cents more i started with. From here on you might think: " Hey, that is very very good and you can go for it again.." but i got to dissapoint ya'll. I actually wanted to go for it again but then i noticed something in the top right corner of my screen. It was a notification that my balance is below 0,05€ and i can't bet on games.
I was very worried since i just won so much money, but decided to go to bed bc i had early shift the following day, and check again on it after work to see if it was just a bug or a delay or something.
So i came home and checked if the money i just won yesterday was added but guess what? It was'nt. So as a normal thinking person i decided to ask the live support. After waiting i got redirected to Lucy. I explained everything i explained you so far and he/she whatever just said that i broke the rule mentioned above. Since i did read the Terms of Service on this online casino and trusted the support i accepted from "Lucy" that my money was voided. I first accepted this but then i thought okay lets doublecheck that rule again and i noticed the FOLLOWING MOST IMPORTANT PART: Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. So basically i understood this like this: If u did not reach your wager and don't deposit u can delay those freespins in a bonus hunt, which is like mentioned a few times, the same thing Rosh doing in every bonus hunt LIVE ON STREAM. So since the first live support chat was closed i decided to open another one. I'll post the log in a Spoiler.
After all im not even sure now if they or me is right.. It's so confusing.. As you saw, when u checked the screenshots in the spoiler, he mentioned something about a bet, which he could'nt even explain. After a while, i accuse him of that, he came up with a bet i did yesterday at 18:10:03, where my account on N1 was'nt even created, as you can see at the top of this topic. Also my first deposit on this account was at 18:45, so 5 minutes after creating that account...
I really hope any of you can help me to understand the problem in this thread... Wheather if i am wrong or the support.. I just want to understand it...
Also im thinking that @Roshtein might be able to help on this problem, since he is playing alot on N1 and i belive he helped someone before...
Happy for any helpful replies and thanks in advance to anyone helping me.